ITEMS DROP-OFF

Wash Plus reserves the right to refuse customers or refuse cleaning any item.

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We cannot accept an new order if an existing order has not been paid for in-full.

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ITEMS PICK-UP

Due to circumstances beyond our control, once an order is picked up, we cannot be responsible or liable for any damages or missing items.

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Therefore, please check all items carefully upon receipt of your order.

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UNCLAIMED ORDERS

We are not responsible for orders left over 30 days.

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An order left unclaimed after thirty (30) days from the drop off date will be donated to a local charity. Our team will make every effort to contact a customer before removing items from the store. For this reason, it is important to keep your account information up to date.

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PRICING + PAYMENT

Wash Plus reserves the right to change prices at any time and without notice.

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We gladly accept the following forms of payment: Cash, Credit Card, Apple Pay, Android Pay, Contactless Pay, Gift Card and Wash+ Automatic Billing.

Returned checks are subject to a $25.00 service charge. A Processing Fee of $1.00 is imposed on all credit & debit card transactions and Wash+ Automatic Billing. An Environmental Impact Fee of 3.25% per item charge is imposed on all Dry Clean items.

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STAINS

Wash Plus does its best in removing unwanted stains, but we cannot guarantee removal of all stains.

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Please notify us of all stains requiring special attention. While we will ensure our best effort in treating your garments, there is no guarantee that all stains will be completely removed. Removal of stains depend on: ( 1 ) Type and duration of stain; ( 2 ) Type of fabric; ( 3 ) Current condition of the garment.

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CARE LABELS

If any damage results from following the label instructions, Wash Plus cannot be held liable.

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If an item does not have a label, the Customer submits garment at his/her own risk.

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OBJECTS LEFT IN GARMENTS

Although we do our best to find objects left in garment pockets, Wash Plus will not be responsible for such objects or the damage such objects might cause to clothing during the cleaning process.

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DAMAGED GARMENT POLICY

Wash Plus takes the utmost care in cleaning your clothing. If you have a damaged item and notified us at the time of order pick-up, the owner will analyze your garment and we will contact you within one week to discuss our findings.

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If in our assessment. we are responsible for the damage of your garment, Wash Plus will issue you a check or credit limited to 6x our charge for processing the garment or item. We reserve the right to apply a credit towards an account for a damage claim.

 

MISSING GARMENT POLICY

Wash Plus takes the utmost care in cleaning your clothing. If you have a garment or item missing from your order and notified us at the time of order pickup and in the rare case that we cannot locate your garment or item within two weeks.

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Wash Plus will issue you a check or credit limited to 6x our charge for processing the garment or item. We reserve the right to apply a credit towards an account for a damage claim.

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RETURN/RE-CLEANING POLICY

Wash Plus inspects every garment before returning it to the customer to ensure it meets our strict quality requirements. We also encourage our customers to inspect their articles at the time of pick up.

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If you receive an item that we processed and you are not 100% satisfied, please let us know and we will happily re-process the item(s) free of charge. Please notify us of any such complaints within 48 hours from collecting your item. After those 48 hours we will not be responsible for any such claims.

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ALTERATIONS + REPAIRS

All alterations and repairs must be prepaid.

Alterations and repairs may take from one (1) week to ten (10) business days.

Missing or damaged buttons will be replaced, if we can find a match.

If you have the button, please attach it to the garment and clearly note it on a paper.

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We will be not held liable for any pinning carried out by the customer prior to mending.

We make no warranties on tailoring or on alterations based on customer-supplied measurements, markings, or instructions. By supplying measurements, markings, or instructions, a customer accepts full responsibility for requested tailoring of garments and results – even if garment does not fit afterwards or cosmetic result is not, in the opinion of the customer, as desired.