Terms and Conditions

By placing your items in a Wash+ Dropbox or using our service, you agree to the following terms and conditions:

Minimum Order Size

Wash & Fold order minimum is 10 pounds. No minimum order size for dry cleaning. No minimum order for delivery.

 

 

Non-payment

Orders that have not been paid for within 30 days of the pickup date will be considered abandoned and all property will be donated to charity.

 

 

Unclaimed items

All property, including completed orders, once returned to a Dropbox location must be removed from the within 48 hours. Property not claimed after 48 hours may be returned to Wash+. Customers have up to 30 days to claim their property by contacting Wash+ at support@usewashplus.com. Any property not claimed within 30 days of the original pick up date may be donated to charity.

 

 

Damaged Property

Wash+ follows the standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials or manufacturing, which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We can not guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as, but not limited to belts, buttons, beads, ties or zipper pulls. Wash+’s liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. Any damaged items must be reported via email to support@usewashplus.com and returned to Wash+ for inspection within 10 business days.

 

 

Lost Items

Any lost items must be reported via email to support@usewashplus.com within 10 business days. Wash+ makes its best reasonable effort to track every item that we process and will review all lost items claims on a case by case basis. Any items determined to have been lost by Wash+ will be reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. Items will be considered lost 30 days after the initial claim is filed. When leaving items in Dropboxes or other service locations, please plan an order for your service type via our website. Wash+ is not responsible for any items left for service without an associated order placed. When using our home delivery or concierge service, Wash+ is not responsible for your items before they are picked up or after they are dropped back off. It is your responsibility to ensure the safety of your items during that time.

 

 

Loose Items

Although, we try as hard as possible to track such items, we are not responsible for loose items such as, but not limited to jewelry, watches, cash, detachable buttons, cufflinks, belts, broaches, stings, laces, hoods or loose items on garments, hangers, etc.. We request that customers remove these items and empty pockets prior to leaving items with us as we can not be held responsible for damage to your garments from items left in pockets (Lipstick, Gum, Pens, etc.).

 

 

Personal Property

Any personal property placed in a Wash+ Dropbox that appears to have value will be removed by Wash+ and stored for 30 days. If items are unclaimed after 30 days, all property will be donated to charity.

 

 

Turnaround Time

Wash+ will make its best reasonable effort to adhere to our service schedule, however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service. For any questions regarding service hours, please contact support@usewashplus.com.

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