Frequently Asked Questions
Getting Started
What do I do with my bag after my first pickup?
The Wash+ bag is yours to keep for future pickups and deliveries!
Do you service apartment buildings, condos or businesses?
Yes!
Can I set a specific pickup/delivery time?
Unfortunately, no.
When will my Wash+ bag be delivered?
What time are pickups & deliveries?
Do I need to be home for pickups & deliveries?
What's the turnaround time?
How does it work?
How do I schedule a pickup?
Do I need to sort the clothes or do any prep work in advance?
Can I request additional bags?
How do I get started?
Pricing & Billing
When does billing occur?
Billing occurs as soon as your bag arrives at our facility & is sorted out.
Is there an extra charge for the delivery service?
Nope!
Can I set a specific pickup/delivery time?
Unfortunately, no.
When are my service days?
You wil receive an introductory email within one business day after signing up that will indicate your exact delivery days or you can look at the maps below to determine your delivery days. We are in every area twice per week - either Mondays/Wednesdays or Tuesdays/Thursdays.
What forms of payment do you accept?
What time do I need to put out my blue delivery bag?
Please put your bag out by 8am. Our delivery truck will be in your area at anytime from 8am to 4pm on your service days.
I don't have a blue delivery bag? Or, I would like a 2nd delivery bag.
Once you sign up online, we will drop off a Welcome Kit on your first service day that includes our blue delivery bag and instructions.
What if I forget to put my bag out?
No worries! You have the following options:
I didn't receive my order? Or no one stopped by today to pick up my order?
Please reach out to us at support@usewashplus.com or call (903) 876-4725 and we'll be more than happy to remedy the situation!
Can I drop off my dry cleaning at any KIM's/Wash+ Dropbox location and have it delivered to me?
Unfortunately, no. If you drop off your cleaning at one of our Wash+ Dropbox locations, you will need to pick up the cleaning from that location.
My question wasn't answered in this list of FAQs.
Please give us a call at (903) 876-4725 so we can assist you!
Pickup & Delivery
When does billing occur?
Billing occurs as soon as your bag arrives at our facility & is sorted out.
Is there an extra charge for the delivery service?
Nope!
Can I set a specific pickup/delivery time?
Unfortunately, no.
When are my service days?
You wil receive an introductory email within one business day after signing up that will indicate your exact delivery days or you can look at the maps below to determine your delivery days. We are in every area twice per week - either Mondays/Wednesdays or Tuesdays/Thursdays.
What forms of payment do you accept?
What time do I need to put out my blue delivery bag?
Please put your bag out by 8am. Our delivery truck will be in your area at anytime from 8am to 4pm on your service days.
I don't have a blue delivery bag? Or, I would like a 2nd delivery bag.
Once you sign up online, we will drop off a Welcome Kit on your first service day that includes our blue delivery bag and instructions.
What if I forget to put my bag out?
No worries! You have the following options:
I didn't receive my order? Or no one stopped by today to pick up my order?
Please reach out to us at support@usewashplus.com or call (903) 876-4725 and we'll be more than happy to remedy the situation!
Can I drop off my dry cleaning at any KIM's/Wash+ Dropbox location and have it delivered to me?
Unfortunately, no. If you drop off your cleaning at one of our Wash+ Dropbox locations, you will need to pick up the cleaning from that location.
My question wasn't answered in this list of FAQs.
Please give us a call at (903) 876-4725 so we can assist you!
KIM's Store Dropboxes
When does billing occur?
Billing occurs as soon as your bag arrives at our facility & is sorted out.
Is there an extra charge for the delivery service?
Nope!
Can I set a specific pickup/delivery time?
Unfortunately, no.
When are my service days?
You wil receive an introductory email within one business day after signing up that will indicate your exact delivery days or you can look at the maps below to determine your delivery days. We are in every area twice per week - either Mondays/Wednesdays or Tuesdays/Thursdays.
What forms of payment do you accept?
What time do I need to put out my blue delivery bag?
Please put your bag out by 8am. Our delivery truck will be in your area at anytime from 8am to 4pm on your service days.
I don't have a blue delivery bag? Or, I would like a 2nd delivery bag.
Once you sign up online, we will drop off a Welcome Kit on your first service day that includes our blue delivery bag and instructions.
What if I forget to put my bag out?
No worries! You have the following options:
I didn't receive my order? Or no one stopped by today to pick up my order?
Please reach out to us at support@usewashplus.com or call (903) 876-4725 and we'll be more than happy to remedy the situation!
Can I drop off my dry cleaning at any KIM's/Wash+ Dropbox location and have it delivered to me?
Unfortunately, no. If you drop off your cleaning at one of our Wash+ Dropbox locations, you will need to pick up the cleaning from that location.
My question wasn't answered in this list of FAQs.
Please give us a call at (903) 876-4725 so we can assist you!
Managing Your Account
Need help?
Have questions or need additional support? Our Customer Care team is available for your support from 7am-5:30pm Monday through Friday at (903) 876-4725.
Add/update location
Satisfaction Guaranteed
When does billing occur?
Billing occurs as soon as your bag arrives at our facility & is sorted out.
Is there an extra charge for the delivery service?
Nope!
Can I set a specific pickup/delivery time?
Unfortunately, no.
When are my service days?
You wil receive an introductory email within one business day after signing up that will indicate your exact delivery days or you can look at the maps below to determine your delivery days. We are in every area twice per week - either Mondays/Wednesdays or Tuesdays/Thursdays.
What forms of payment do you accept?
What time do I need to put out my blue delivery bag?
Please put your bag out by 8am. Our delivery truck will be in your area at anytime from 8am to 4pm on your service days.
I don't have a blue delivery bag? Or, I would like a 2nd delivery bag.
Once you sign up online, we will drop off a Welcome Kit on your first service day that includes our blue delivery bag and instructions.
What if I forget to put my bag out?
No worries! You have the following options:
I didn't receive my order? Or no one stopped by today to pick up my order?
Please reach out to us at support@usewashplus.com or call (903) 876-4725 and we'll be more than happy to remedy the situation!
Can I drop off my dry cleaning at any KIM's/Wash+ Dropbox location and have it delivered to me?
Unfortunately, no. If you drop off your cleaning at one of our Wash+ Dropbox locations, you will need to pick up the cleaning from that location.
My question wasn't answered in this list of FAQs.
Please give us a call at (903) 876-4725 so we can assist you!
Satisfaction Guaranteed
When does billing occur?
Billing occurs as soon as your bag arrives at our facility & is sorted out.
Is there an extra charge for the delivery service?
Nope!
Can I set a specific pickup/delivery time?
Unfortunately, no.
When are my service days?
You wil receive an introductory email within one business day after signing up that will indicate your exact delivery days or you can look at the maps below to determine your delivery days. We are in every area twice per week - either Mondays/Wednesdays or Tuesdays/Thursdays.
What forms of payment do you accept?
What time do I need to put out my blue delivery bag?
Please put your bag out by 8am. Our delivery truck will be in your area at anytime from 8am to 4pm on your service days.
I don't have a blue delivery bag? Or, I would like a 2nd delivery bag.
Once you sign up online, we will drop off a Welcome Kit on your first service day that includes our blue delivery bag and instructions.
What if I forget to put my bag out?
No worries! You have the following options:
I didn't receive my order? Or no one stopped by today to pick up my order?
Please reach out to us at support@usewashplus.com or call (903) 876-4725 and we'll be more than happy to remedy the situation!
Can I drop off my dry cleaning at any KIM's/Wash+ Dropbox location and have it delivered to me?
Unfortunately, no. If you drop off your cleaning at one of our Wash+ Dropbox locations, you will need to pick up the cleaning from that location.
My question wasn't answered in this list of FAQs.
Please give us a call at (903) 876-4725 so we can assist you!
Cleaning Process
Can you take care of minor alterations and repairs?
Wash+ covers minor alterations and repairs such as button replacement, hemming, zipper repair and minor sewing for simple repairs.
Who cleans the clothes?
Can I send in my own hangers?
We do not currently accept personal hangers for any of our services.
Can I use my own cleaning supplies?
At this time, we are not able to accomodate the use of personal detergents or other cleaning supplies.
Gift Cards
When does billing occur?
Billing occurs as soon as your bag arrives at our facility & is sorted out.
Is there an extra charge for the delivery service?
Nope!
Can I set a specific pickup/delivery time?
Unfortunately, no.
When are my service days?
You wil receive an introductory email within one business day after signing up that will indicate your exact delivery days or you can look at the maps below to determine your delivery days. We are in every area twice per week - either Mondays/Wednesdays or Tuesdays/Thursdays.
What forms of payment do you accept?
What time do I need to put out my blue delivery bag?
Please put your bag out by 8am. Our delivery truck will be in your area at anytime from 8am to 4pm on your service days.
I don't have a blue delivery bag? Or, I would like a 2nd delivery bag.
Once you sign up online, we will drop off a Welcome Kit on your first service day that includes our blue delivery bag and instructions.
What if I forget to put my bag out?
No worries! You have the following options:
I didn't receive my order? Or no one stopped by today to pick up my order?
Please reach out to us at support@usewashplus.com or call (903) 876-4725 and we'll be more than happy to remedy the situation!
Can I drop off my dry cleaning at any KIM's/Wash+ Dropbox location and have it delivered to me?
Unfortunately, no. If you drop off your cleaning at one of our Wash+ Dropbox locations, you will need to pick up the cleaning from that location.
My question wasn't answered in this list of FAQs.
Please give us a call at (903) 876-4725 so we can assist you!