Frequently Asked Questions

Getting Started

What do I do with my bag after my first pickup?


The Wash+ bag is yours to keep for future pickups and deliveries! Each bag has a unique tag with your contact information and cleaning preferences. When it's time to schedule your next pickup, simply fill the bags again -- We'll deliver the same tailored experience as before!




Do you service apartment buildings, condos or businesses?


Yes! Wash+ can provide pickup & delivery service to any location within our current service area, including houses, apartment buildings, condos, and businesses. During the signup process, make sure to indicate any special pickup & delivery notes we will need in order to gain access to your location.




Can I set a specific pickup/delivery time?


Unfortunately, no.




When will my Wash+ bag be delivered?





What time are pickups & deliveries?





Do I need to be home for pickups & deliveries?





What's the turnaround time?





How does it work?





How do I schedule a pickup?





Do I need to sort the clothes or do any prep work in advance?





Can I request additional bags?





How do I get started?






 

Pricing & Billing

Where can I get a Wash+ gift card?


By clicking here




How can I check the balance on my gift card?


From the original eGift Card email, click on the View Your eGift Card button. The page will have information about the card balance, transaction history, methods for redemption, and the original gifting message.





 

Pickup & Delivery

Can you take care of minor alterations and repairs?


Wash+ covers minor alterations and repairs such as button replacement, hemming, zipper repair and minor sewing for simple repairs. Have a repair need? Please contact Customer Care in advance of your pickup to ensure we can accomodate your request. Minor alterations and repairs typically take up to 3-5 business days, so please schedule your pickup accordingly as we are not able to put a rush on turnaround time.




Who cleans the clothes?


We understand how important taking care of your clothing is to you. That's why we have a team of experienced and dedicated Clothing care Professionals. Each member of our Clothing Care Team is thorough in our Wash+ quality-approved cleaning process to ensure each and every order is treated with care and according to your preferences.




Can I send in my own hangers?


We do not currently accept personal hangers for any of our services.




Can I use my own cleaning supplies?


At this time, we are not able to accomodate the use of personal detergents or other cleaning supplies.





 

KIM's Store Dropboxes

What do I do with my bag after my first pickup?


The Wash+ bag is yours to keep for future pickups and deliveries! Each bag has a unique tag with your contact information and cleaning preferences. When it's time to schedule your next pickup, simply fill the bags again -- We'll deliver the same tailored experience as before!




Do you service apartment buildings, condos or businesses?


Yes! Wash+ can provide pickup & delivery service to any location within our current service area, including houses, apartment buildings, condos, and businesses. During the signup process, make sure to indicate any special pickup & delivery notes we will need in order to gain access to your location.




Can I set a specific pickup/delivery time?


Unfortunately, no.




When will my Wash+ bag be delivered?





What time are pickups & deliveries?





Do I need to be home for pickups & deliveries?





What's the turnaround time?





How does it work?





How do I schedule a pickup?





Do I need to sort the clothes or do any prep work in advance?





Can I request additional bags?





How do I get started?






 

Managing Your Account

What do I do with my bag after my first pickup?


The Wash+ bag is yours to keep for future pickups and deliveries! Each bag has a unique tag with your contact information and cleaning preferences. When it's time to schedule your next pickup, simply fill the bags again -- We'll deliver the same tailored experience as before!




Do you service apartment buildings, condos or businesses?


Yes! Wash+ can provide pickup & delivery service to any location within our current service area, including houses, apartment buildings, condos, and businesses. During the signup process, make sure to indicate any special pickup & delivery notes we will need in order to gain access to your location.




Can I set a specific pickup/delivery time?


Unfortunately, no.




When will my Wash+ bag be delivered?





What time are pickups & deliveries?





Do I need to be home for pickups & deliveries?





What's the turnaround time?





How does it work?





How do I schedule a pickup?





Do I need to sort the clothes or do any prep work in advance?





Can I request additional bags?





How do I get started?






 

Satisfaction Guaranteed

What do I do with my bag after my first pickup?


The Wash+ bag is yours to keep for future pickups and deliveries! Each bag has a unique tag with your contact information and cleaning preferences. When it's time to schedule your next pickup, simply fill the bags again -- We'll deliver the same tailored experience as before!




Do you service apartment buildings, condos or businesses?


Yes! Wash+ can provide pickup & delivery service to any location within our current service area, including houses, apartment buildings, condos, and businesses. During the signup process, make sure to indicate any special pickup & delivery notes we will need in order to gain access to your location.




Can I set a specific pickup/delivery time?


Unfortunately, no.




When will my Wash+ bag be delivered?





What time are pickups & deliveries?





Do I need to be home for pickups & deliveries?





What's the turnaround time?





How does it work?





How do I schedule a pickup?





Do I need to sort the clothes or do any prep work in advance?





Can I request additional bags?





How do I get started?






 

Cleaning Process

Can you take care of minor alterations and repairs?


Wash+ covers minor alterations and repairs such as button replacement, hemming, zipper repair and minor sewing for simple repairs. Have a repair need? Please contact Customer Care in advance of your pickup to ensure we can accomodate your request. Minor alterations and repairs typically take up to 3-5 business days, so please schedule your pickup accordingly as we are not able to put a rush on turnaround time.




Who cleans the clothes?


We understand how important taking care of your clothing is to you. That's why we have a team of experienced and dedicated Clothing care Professionals. Each member of our Clothing Care Team is thorough in our Wash+ quality-approved cleaning process to ensure each and every order is treated with care and according to your preferences.




Can I send in my own hangers?


We do not currently accept personal hangers for any of our services.




Can I use my own cleaning supplies?


At this time, we are not able to accomodate the use of personal detergents or other cleaning supplies.





 

Gift Cards

Where can I get a Wash+ gift card?


By clicking here




How can I check the balance on my gift card?


From the original eGift Card email, click on the View Your eGift Card button. The page will have information about the card balance, transaction history, methods for redemption, and the original gifting message.





 
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