Frequently Asked Questions

Getting Started

When does billing occur?


Billing occurs as soon as your bag arrives at our facility & is sorted out. Each bag has a unique tag with your contact information and cleaning preferences. When it's time to schedule your next pickup, simply fill the bags again -- We'll deliver the same tailored experience as before!




How does pricing work?


Wash+ offers simple pricing with no commitments. For a full price list, visit our Pricing page. Wash & Fold $1.75 per pound 10lbs minimum Dry Cleaning or Launder & Press or Household Dry Cleaning, Launder & Press & Household items are all priced per item. For a full price list, visit our Pricing page. Wash+ will clean almost any item. If you don't see the price or item listed, email us at support@usewashplus.com or give us a call at (903) 876-4725 for more information.




Can I set a specific pickup/delivery time?


Unfortunately, no.




Interested in commercial pricing?


Wash+ offers commercial pricing for business accounts needing bulk laundry services. Please contact (903) 876-4725 for more information.




What forms of payment do you accept?





Are there any hidden fees?


Nope! Wash+ strives to offer clear and simple pricing. For your convenience, there are no monthly subscriptions or cancellation fees, and you will only be charged for services as they are used. Service Fee This covers a range of operating costs, including garment bag replacements, van maintenance, satisfaction guarantee, and more. Failed Pickups We charge a $5 Failed Pickup Fee when bags are not left out on a scheduled pickup day. To avoid this fee, cancel your pickup by 8:00AM (CST) by giving us a all at (903) 876-4725.





 

Pricing & Billing

When does billing occur?


Billing occurs as soon as your bag arrives at our facility & is sorted out. Each bag has a unique tag with your contact information and cleaning preferences. When it's time to schedule your next pickup, simply fill the bags again -- We'll deliver the same tailored experience as before!




How does pricing work?


Wash+ offers simple pricing with no commitments. For a full price list, visit our Pricing page. Wash & Fold $1.75 per pound 10lbs minimum Dry Cleaning or Launder & Press or Household Dry Cleaning, Launder & Press & Household items are all priced per item. For a full price list, visit our Pricing page. Wash+ will clean almost any item. If you don't see the price or item listed, email us at support@usewashplus.com or give us a call at (903) 876-4725 for more information.




Can I set a specific pickup/delivery time?


Unfortunately, no.




Interested in commercial pricing?


Wash+ offers commercial pricing for business accounts needing bulk laundry services. Please contact (903) 876-4725 for more information.




What forms of payment do you accept?





Are there any hidden fees?


Nope! Wash+ strives to offer clear and simple pricing. For your convenience, there are no monthly subscriptions or cancellation fees, and you will only be charged for services as they are used. Service Fee This covers a range of operating costs, including garment bag replacements, van maintenance, satisfaction guarantee, and more. Failed Pickups We charge a $5 Failed Pickup Fee when bags are not left out on a scheduled pickup day. To avoid this fee, cancel your pickup by 8:00AM (CST) by giving us a all at (903) 876-4725.





 

Pickup & Delivery

When does billing occur?


Billing occurs as soon as your bag arrives at our facility & is sorted out. Each bag has a unique tag with your contact information and cleaning preferences. When it's time to schedule your next pickup, simply fill the bags again -- We'll deliver the same tailored experience as before!




Is there an extra charge for the delivery service?


Nope! There is no extra charge for delivery. We charge the same price as we do in our store.




Can I set a specific pickup/delivery time?


Unfortunately, no.




When are my service days?


You wil receive an introductory email within one business day after signing up that will indicate your exact delivery days or you can look at the maps below to determine your delivery days. We are in every area twice per week - either Mondays/Wednesdays or Tuesdays/Thursdays. MONDAYS/WEDNESDAYS - Emerald Bay, Eagle's Bluff, Brown's Landing, Cumberland Ridge TUESDAYS/THURSDAYS - Palestine (inside the city limits ONLY) For example, if we pick up your bag on Tuesday, we will bring back your cleaned and pressed garments on Thursday and vice versa. The same holds true for our Monday/Wednesday routes.




What forms of payment do you accept?





What time do I need to put out my blue delivery bag?


Please put your bag out by 8am. Our delivery truck will be in your area at anytime from 8am to 4pm on your service days. If you are a business that does not open by 8am, please contact us at support@usewashplus.com or at (903) 876-4725.




I don't have a blue delivery bag? Or, I would like a 2nd delivery bag.


Once you sign up online, we will drop off a Welcome Kit on your first service day that includes our blue delivery bag and instructions. If you lost your bag or you need a 2nd bag, let us know at (903) 876-4725.




What if I forget to put my bag out?


No worries! You have the following options: 1.) You can always leave your bag out on your next service day. 2.) You can always visit any of our Wash+ Dropbox locations or our Wash+ flagship store to have your clothes cleaned. Click here to view all of our locations.




I didn't receive my order? Or no one stopped by today to pick up my order?


Please reach out to us at support@usewashplus.com or call (903) 876-4725 and we'll be more than happy to remedy the situation!




Can I drop off my dry cleaning at any KIM's/Wash+ Dropbox location and have it delivered to me?


Unfortunately, no. If you drop off your cleaning at one of our Wash+ Dropbox locations, you will need to pick up the cleaning from that location.




My question wasn't answered in this list of FAQs.


Please give us a call at (903) 876-4725 so we can assist you!





 

KIM's Store Dropboxes

How does it work?


It couldn't be easier! 1.) Create your free account online at www.usewashplus.com 2.) Once you've created an account, you'll receive a Welcome Kit containing your free Wash+ laundry bag within (1) business day delivered to the KIM's Convenience store in which you selected as your Location. We'll even notify you when it gets there! 3.) Fill the bag ;) 4.) Schedule A Pickup online at www.usewashplus.com & place your bag in our Wash+ Dropbox at your designated KIM's location. 5.) When your clothes are cleaned, pressed and ready to wear, one of our Wash+ Valets will deliver them back to your designated KIM's location & you'll be notified (via SMS text or email) that they're ready for pickup! 6.) Just let a friendly KIM's employee know that you're picking up your Wash+ order, show a valid form of ID and voila! You're good to go!!




Wait....so I actually pick up my dry cleaning at KIM's?


Yep! Just as you would at a regular dry cleaner!




How do I pay?


Online -- we will send you an invoice of your order the minute it arrives to our facility and is processed!




Can I pay my bill at KIM's when I pick them up?


Unfortunately, no. All orders must be paid-in-full before they are sent out for delivery back to KIM's.




What forms of payment do you accept?


All major credit cards are accepted!




Are there any hidden fees?


Nope! There is no extra charge for picking up & dropping off your clothes at KIM's. We charge the same price as we would in our store. For a full list of our prices, click here.




What is the turnaround time?


(2) business days......or faster ;)




Can someone else (family member, etc) pick up my clothes for me?


Only if arrangements are made before you pay your bill online can someone else pick up your clothes. Contact one of our Customer Care members for more at (903) 876-4725.




How do I know my clothes were successfully picked up from KIM's?


Our wash+ Valet will notify you via SMS text or email the minute your clothes are in their hands!




Are my clothes safe in the Dropbox?


Absolutely! All of our Wash+ Dropboxes are secure & padlocked - our Valets & facility cleaning professionals are the only hands that handle your clothes!





 

Managing Your Account

When does billing occur?


Billing occurs as soon as your bag arrives at our facility & is sorted out. Each bag has a unique tag with your contact information and cleaning preferences. When it's time to schedule your next pickup, simply fill the bags again -- We'll deliver the same tailored experience as before!




How does pricing work?


Wash+ offers simple pricing with no commitments. For a full price list, visit our Pricing page. Wash & Fold $1.75 per pound 10lbs minimum Dry Cleaning or Launder & Press or Household Dry Cleaning, Launder & Press & Household items are all priced per item. For a full price list, visit our Pricing page. Wash+ will clean almost any item. If you don't see the price or item listed, email us at support@usewashplus.com or give us a call at (903) 876-4725 for more information.




Can I set a specific pickup/delivery time?


Unfortunately, no.




Interested in commercial pricing?


Wash+ offers commercial pricing for business accounts needing bulk laundry services. Please contact (903) 876-4725 for more information.




What forms of payment do you accept?





Are there any hidden fees?


Nope! Wash+ strives to offer clear and simple pricing. For your convenience, there are no monthly subscriptions or cancellation fees, and you will only be charged for services as they are used. Service Fee This covers a range of operating costs, including garment bag replacements, van maintenance, satisfaction guarantee, and more. Failed Pickups We charge a $5 Failed Pickup Fee when bags are not left out on a scheduled pickup day. To avoid this fee, cancel your pickup by 8:00AM (CST) by giving us a all at (903) 876-4725.





 

Satisfaction Guaranteed

When does billing occur?


Billing occurs as soon as your bag arrives at our facility & is sorted out. Each bag has a unique tag with your contact information and cleaning preferences. When it's time to schedule your next pickup, simply fill the bags again -- We'll deliver the same tailored experience as before!




How does pricing work?


Wash+ offers simple pricing with no commitments. For a full price list, visit our Pricing page. Wash & Fold $1.75 per pound 10lbs minimum Dry Cleaning or Launder & Press or Household Dry Cleaning, Launder & Press & Household items are all priced per item. For a full price list, visit our Pricing page. Wash+ will clean almost any item. If you don't see the price or item listed, email us at support@usewashplus.com or give us a call at (903) 876-4725 for more information.




Can I set a specific pickup/delivery time?


Unfortunately, no.




Interested in commercial pricing?


Wash+ offers commercial pricing for business accounts needing bulk laundry services. Please contact (903) 876-4725 for more information.




What forms of payment do you accept?





Are there any hidden fees?


Nope! Wash+ strives to offer clear and simple pricing. For your convenience, there are no monthly subscriptions or cancellation fees, and you will only be charged for services as they are used. Service Fee This covers a range of operating costs, including garment bag replacements, van maintenance, satisfaction guarantee, and more. Failed Pickups We charge a $5 Failed Pickup Fee when bags are not left out on a scheduled pickup day. To avoid this fee, cancel your pickup by 8:00AM (CST) by giving us a all at (903) 876-4725.





 

Satisfaction Guaranteed

When does billing occur?


Billing occurs as soon as your bag arrives at our facility & is sorted out. Each bag has a unique tag with your contact information and cleaning preferences. When it's time to schedule your next pickup, simply fill the bags again -- We'll deliver the same tailored experience as before!




How does pricing work?


Wash+ offers simple pricing with no commitments. For a full price list, visit our Pricing page. Wash & Fold $1.75 per pound 10lbs minimum Dry Cleaning or Launder & Press or Household Dry Cleaning, Launder & Press & Household items are all priced per item. For a full price list, visit our Pricing page. Wash+ will clean almost any item. If you don't see the price or item listed, email us at support@usewashplus.com or give us a call at (903) 876-4725 for more information.




Can I set a specific pickup/delivery time?


Unfortunately, no.




Interested in commercial pricing?


Wash+ offers commercial pricing for business accounts needing bulk laundry services. Please contact (903) 876-4725 for more information.




What forms of payment do you accept?





Are there any hidden fees?


Nope! Wash+ strives to offer clear and simple pricing. For your convenience, there are no monthly subscriptions or cancellation fees, and you will only be charged for services as they are used. Service Fee This covers a range of operating costs, including garment bag replacements, van maintenance, satisfaction guarantee, and more. Failed Pickups We charge a $5 Failed Pickup Fee when bags are not left out on a scheduled pickup day. To avoid this fee, cancel your pickup by 8:00AM (CST) by giving us a all at (903) 876-4725.





 

Cleaning Process

When does billing occur?


Billing occurs as soon as your bag arrives at our facility & is sorted out. Each bag has a unique tag with your contact information and cleaning preferences. When it's time to schedule your next pickup, simply fill the bags again -- We'll deliver the same tailored experience as before!




How does pricing work?


Wash+ offers simple pricing with no commitments. For a full price list, visit our Pricing page. Wash & Fold $1.75 per pound 10lbs minimum Dry Cleaning or Launder & Press or Household Dry Cleaning, Launder & Press & Household items are all priced per item. For a full price list, visit our Pricing page. Wash+ will clean almost any item. If you don't see the price or item listed, email us at support@usewashplus.com or give us a call at (903) 876-4725 for more information.




Can I set a specific pickup/delivery time?


Unfortunately, no.




Interested in commercial pricing?


Wash+ offers commercial pricing for business accounts needing bulk laundry services. Please contact (903) 876-4725 for more information.




What forms of payment do you accept?





Are there any hidden fees?


Nope! Wash+ strives to offer clear and simple pricing. For your convenience, there are no monthly subscriptions or cancellation fees, and you will only be charged for services as they are used. Service Fee This covers a range of operating costs, including garment bag replacements, van maintenance, satisfaction guarantee, and more. Failed Pickups We charge a $5 Failed Pickup Fee when bags are not left out on a scheduled pickup day. To avoid this fee, cancel your pickup by 8:00AM (CST) by giving us a all at (903) 876-4725.





Gift Cards

When does billing occur?


Billing occurs as soon as your bag arrives at our facility & is sorted out. Each bag has a unique tag with your contact information and cleaning preferences. When it's time to schedule your next pickup, simply fill the bags again -- We'll deliver the same tailored experience as before!




How does pricing work?


Wash+ offers simple pricing with no commitments. For a full price list, visit our Pricing page. Wash & Fold $1.75 per pound 10lbs minimum Dry Cleaning or Launder & Press or Household Dry Cleaning, Launder & Press & Household items are all priced per item. For a full price list, visit our Pricing page. Wash+ will clean almost any item. If you don't see the price or item listed, email us at support@usewashplus.com or give us a call at (903) 876-4725 for more information.




Can I set a specific pickup/delivery time?


Unfortunately, no.




Interested in commercial pricing?


Wash+ offers commercial pricing for business accounts needing bulk laundry services. Please contact (903) 876-4725 for more information.




What forms of payment do you accept?





Are there any hidden fees?


Nope! Wash+ strives to offer clear and simple pricing. For your convenience, there are no monthly subscriptions or cancellation fees, and you will only be charged for services as they are used. Service Fee This covers a range of operating costs, including garment bag replacements, van maintenance, satisfaction guarantee, and more. Failed Pickups We charge a $5 Failed Pickup Fee when bags are not left out on a scheduled pickup day. To avoid this fee, cancel your pickup by 8:00AM (CST) by giving us a all at (903) 876-4725.